SHIPPING COSTS / RATES & INFO
WHO WE USE HOW THEY CHARGE,
All standard orders are shipped USPS Priority, First-Class, with delivery in approximately 3-5 business/"working" days (does not include weekends, or holidays, naturally). If orders must ship to a Post Office Box it will be shipped USPS Priority Mail.
Rates for musical CDs are:
Guarantee second day delivery service provided by Airborne Express "Second day" service. (For restrictions, and current policies, contact an Airborne representative).
Rates in the 48 contiguous states for EA shipments are:
Guaranteed Next Day delivery service provided by Airborne Express "Next Day" Service.
Rates in the 48 contiguous states for EA shipments are:
All orders received by 3:00 Pacific Daylight Time in California, will ship the same day. Orders received after that time, will ship the next business day. Orders received on weekends, state and federal holidays will be shipped the following business day.
*NOTE: The definition of "Next Day" or "Guaranteed Overnight" services, vary from person to person, and between delivery companies. Basically, the rule applies that if you live within a reasonably close proximity to a major metropolitan airport or terminal, these companies can deliver to you very easily. If, however, you live in rural Alaska, or out in the mountains somewhere, in a "remote out of the way" place, it will usually take two days no matter which service you use. Also, no addresses which are a Rural Route Box or Post Office Box, can be guaranteed next day by private carriers. Any address which is a United States Post Office Box, must be served by the U.S. Postal System only.
No insurance or guarantees of any kind apply in Mexico, or any other South American countries, as nearly no insurance is available, and because packages notoriously disappear.
Special services beyond those discussed here, will/may be subject to special rates, restrictions, etc. Please contact our customer service department for more information.
DELIVERY WITHIN THE USA
Orders of regular stock within the continental USA. will be sent
either by USPS (United States Postal Service) or private carrier services
(Airborne). Orders over $100.00 will be sent via private carrier. This can
vary the delivery time depending on factors beyond the immediate control
of extremeaudio.com. We promise to ship
your order quickly, but we are not responsible for the carrier's reliability.
Private carrier companies often require a signature, and won't deliver to
a post office box, nor on weekends. For special services or shipping arrangements,
please call us in California, USA at (916)887-3229 or fax us at (916)887-3226.
INTERNATIONAL (Non-USA) DELIVERY
extremeaudio.com is not responsible
for delivery of any packages or products shipped outside the United States
and Canada. Refunds and/or claims made by non-USA customers will be treated
on a case by case basis. For answers to specific questions, check with the
USPS or international shipping company. EA
always declares the accurate monetary value on all shipments outside the
USA, on the customs sticker as required by law.
CUSTOMS / FEES
In keeping with international postal and shipping regulations we
do not pay taxes, fees, duties, customs, fees charged by your local government.
Purchases shipped outside the USA are not charged sales tax by EA, but may incur local duties, customs, or other regional taxes, fees, or restrictions. These fees vary and are determined by the destination country. These fees are to be paid by the recipient at the time of the delivery.
INTERNATIONAL BACKORDERS
Non-USA shipments will be held until all items can be shipped, to
avoid redundant mailing costs. In such an event, you may decide to have
all the available items shipped immediately, and cancel the unavailable
items.
MISDIRECTED SHIPMENTS
Any shipments returned due to incomplete, inaccurate or incorrect
address information will be charged additional fees for reshipping.
UNCOLLECTED DELIVERIES
In cases where the delivery company fulfills delivery, and delivery
remains unreceived, and returned to extremeaudio.com,
we will attempt to contact the intended customer to correct the situation.
After that, it is up to the customer to contact EA
to arrange for reshipment.
HANDLING CHARGES
Shipping, insurance (where applicable) and handling fees are $2.50
for the first item, $0.50 cents for the next five items up to a maximum
of $4.98 for a shipment, no matter the number of additional items.
ORDER STATUS AND TRACKING
When your order ships you will be Emailed a confirmation and tracking
number. All orders shipped via Airborne Express Second Day Service, or Next
Day service can be tracked by calling our customer service department and
we will investigate the status of your parcel to the best of our ability.
At this time we are unable to track orders sent by the USPS. As soon as
this option becomes available by the USPS we will make it available to our
clients. If you have not received an email notification you may contact
information@fruitcratelabels.com
and we will respond within 24 hours (mon-fri). If your order must go to
a Post Office Box it will be shipped USPS Priority Mail (which cannot be
tracked).
RETURN POLICIES
STANDARD RETURN POLICY:
All extremeaudio.com CDs and cassettes
are unconditionally guaranteed for fifteen days against shipping damage
and defects. If you receive a defective or damaged item from us, please
contact us at customerservice@extremeaudio.com
within 15 days of receipt of product in order to obtain your return-authorization
number. All returns must have a return authorization number (RA#____). Defective
or damaged items will be replaced with the same product at no additional
cost (unless that product is no longer available), as soon as the damaged
product is received by EA . Please
allow five business days for us to attend to your return after its arrival
in our plant. EA does not pay/guarantee
postage or shipping costs on returned items. EA
is not responsible for lost returns during transit.
To return, exchange or apply for a refund on an extremeaudio.com purchase, follow the instructions on the back of the sales receipt/packing list shipped with your order. Please write the order number in the space provided on your receipt, as well as the return authorization number. You must indicate a reason for the return in order to receive a refund or credit.
DEFECTIVE GOODS:
If you receive a defective product from extremeaudio.com,
please send us only the individual product that is defective, and we will
provide a replacement promptly. Be sure and contact us for your RA#., and
include your name, address, daytime phone number, order number, and a brief
explanation of the defect or problem. Your product shall be replaced by
the same product unless it is unavailable, in which case it will be replaced
by a gift certificate good for another title of equal value.
DAMAGED GOODS:
If the package / jewel case or product is damaged during shipping, please
make note of it when signing for the product's delivery. Please include
any documentation of the damage with your inquiry to
extremeaudio.com. Please contact us for an RA#. For
jewel cases which arrive cracked or damaged, we will mail you a replacement
at no extra charge.
WHOOPS! OUR MISTAKE:
If you receive the incorrect item by mistake, the correct item will be sent
to you at no additional charge, as soon as the incorrect UNOPENED item is
received back at extremeaudio.com. Any
unopened title may be returned within 15 days of receipt for exchange or
refund. Simply return the title with the packing slip (or a copy) and let
us know if you would like a refund or what title(s) you would like in exchange.
When requesting an exchange, please enclose any additional payment as necessary.
BACK ORDERS / OUT OF STOCK ITEMS:
In the rare case where a product ordered is out of stock, you may choose
from one of the following ways to deal with your order:
A) You may have all in-stock items shipped immediately and we'll back-order those which are unavailable. The back-ordered selection(s) will be shipped when our stock is replenished. You will be billed for the in-stock items and their cost of shipping when they ship. You will be billed separately for the backordered items and their cost of shipping when they ship. If you paid by credit card, your account will be billed only for the products shipped when they ship. Checks are deposited when your order is processed whether or not items are backordered.
B) You may choose to hold your order until it is complete. This may save additional shipping, but may slow down your order fulfillment time.
C) Or, you may alter your order to substitute for or remove the out-of-stock items from the order, and pay only for the in-stock items and their shipping costs. You will not be charged for canceled items. Please contact our customerservice@extremeaudio.com department, or call during normal business hours.
OUT OF PRINT TITLES:
In some cases, artists retain a certain number of copies of their products
for personal reasons. If you cannot find a specific CD which may be out
of print, or just out of circulation, we may be able to help. Independent
artists often keep a few extras, but, record companies may also have some
back stocks tucked away, even though they are not actively pushing the marketing
efforts for that title. If the title you are looking for is from an artist
who is currently on the extremeaudio.com
site, we'll make some calls and find out what we can for you. Another place
to look is in the Artist Chat Area. Ask around -- see if there is even a
used copy somewhere. We'll help you try to find what you are looking for.
Be aware some artists charge a premium price for "collector issues",
out of print or personally-distributed items and titles. Since it is the
ARTIST who sets the retail prices on EA
, we represent the price they ask for their products.
WHAT WE DON'T COVER:
Because extremeaudio.com allows customers
to listen to samples from all the selections before they buy, we only accept
returns for reasons of damage during shipping or manufacturer's defects.
We do not give refunds of opened products simply because you change
you mind, so listen carefully before you buy. We are also not responsible
for return items lost by third party carriers.
WHERE DO I SEND IT?
Please send your returns to the address listed below. And don't forget that
RA#___!